Job Opening

Wine Club Edutainer – Lead

Frichette Winery is a boutique, family-owned and operated winery in the heart of Washington’s famed Red Mountain AVA. We specialize in making balanced red wines and creative blends with personality. We pride ourselves on our commitment to “edutain” guests and provide a stellar experience for our guests.

We offer an upbeat working and learning environment, impressive team member pricing on wine and one of a kind career development. Want to walk the vineyard, try your hand at topping barrels or bottling? Of course! As a Wine Club Edutainer, your main role is to edutain, tell our story and sell wine. And if you’d like to develop by learning other parts of our business, we’ll help you.

The Wine Club Edutainer is responsible for guest engagement and is the face of Frichette Winery in the tasting room. The ideal candidate has super strong customer service/hospitality skills, phenomenal verbal communication and has an incredible ability to connect and carry on engaging conversation.

Essential Duties & Responsibilities

  • Oversee wine club process to meet goals
  • Develop and send email communication to wine club regarding shipments & events
  • Ensure club shipments are processed, packed and shipped on time
  • Ensure that members’ accounts are accurate
  • Prepare shipment report and credit card update status for monthly meeting
  • Attend to email/phone requests from club members promptly
  • Develop and execute plans to increase sales and profits of wine club
  • Execute programs/events to increase club retention
  • Retain existing club members through customer engagement, consistent follow-up and outstanding customer service
  • Anticipate wine club member needs and find ways to over-deliver and exceed expectations
  • Process web orders
  • Facilitate Private Concierge Tastings

Other Duties

  • Pour wine at tasting bar, wine club events and other special events
  • Greet visitors within five seconds as they enter the winery
  • Provide education on the wines, wine region and Frichette Story
  • Hold engaging dialogue with guests and be curious about their interest in wine
  • Encourage customers to purchase wine, join wine club and attend events
  • Maintain a clean tasting room, bar area and patio
  • Organize and re-stock bar area
  • Handle sales transactions using POS
  • Prepare food items from our appetizer menu when needed

Skills & Abilities

  • Outstanding customer service skills
  • Ability to hold engaging conversation, be inquisitive and curious
  • Proven ability to communicate effectively
  • Knowledge of wine and wine service
  • Commitment to excellence and high standards
  • Ability to provide customers with a stellar and unforgettable wine tasting experience
  • Must be able to work a flexible schedule of weekdays, weekends and occasional evenings
  • Must be able to lift 50 lbs
  • Must be at least 21 years old
  • Must have completed Mandatory Alcohol Serving Training (MAST Card)
  • Must have Washing State Food Handlers Card

Compensation

This is a part-time, 20-25 hours per week permanent position.

Pay: $13.50 per hour + Bonus

Email resume and a little bit about why you’re applying to: jobs at frichettewinery.com